Pre-Arrival Guest Personalization · curatestay.com

Every guest arrives already known.

Cura captures what matters to each guest before they arrive — and surfaces it in real time so your team can deliver hospitality that feels genuinely personal, every stay.

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Built for
Boutique Hotels Luxury Resorts Urban Properties Private Members Clubs Destination Retreats
The Opportunity

Your guests arrive hoping
to be remembered.

Most luxury hotels still rely on paper arrival cards, front desk questions, or memory. The data that could make a stay exceptional is either never collected, or collected too late. Cura closes that gap — quietly, automatically, before check-in.

72%

of luxury travelers say personalization determines their decision to return to a property.

higher lifetime value from guests who feel genuinely recognized on arrival.

48hr

lead time is all Cura needs. Responses arrive before your team begins room preparation.

0

new systems for your staff to learn. Cura fits into what you already use.

The Process

Effortless from booking to arrival.

01

Branded Outreach

A beautiful, hotel-branded preference form is sent to each guest automatically — triggered by booking confirmation or a pre-arrival window you define. It takes guests under two minutes to complete.

02

Guest Responds

Pillow preferences. Dietary needs. Room temperature. A bottle of rosé waiting on arrival. Guests share what matters most — in their own words, at their own pace, on their own device.

03

Your Team is Ready

Responses sync instantly to your Airtable dashboard. Housekeeping, concierge, and F&B see exactly what each arriving guest needs — organized by room, arrival time, or department. No manual entry.

What's Included

Everything your property needs.
Nothing it doesn't.

Guest Experience

White-Labeled Forms

Fully branded Typeform experiences that carry your property's visual identity. Guests interact with your hotel, not a vendor — from the subject line to the final confirmation.

Operations

Real-Time Dashboard

Live Airtable views for every department. Filter by arrival date, room number, or preference category. Flag special requests before the first key card is programmed.

Automation

Zapier-Powered Workflows

Connect Cura to your PMS, CRM, or team communication tools in minutes. Trigger room setup tasks, amenity orders, or concierge alerts based on guest responses — automatically.

Intelligence

Preference Analytics

Aggregate data shows which amenities matter most to your guest base, repeat visitor patterns, and where meaningful upsell opportunities exist — not generic ones.

Privacy

Your Data, Your Control

Guest data lives in your Airtable environment. Cura is the conduit, not the custodian. GDPR-considered from day one, with consent-forward form design built in.

Implementation

Live in Under a Week

No IT project. No PMS negotiation. We configure your forms, connect your dashboard, and walk your team through it. Most properties are live in three to five days.

Where This Goes

Built as infrastructure.
Not a feature.

Cura starts with preference capture — and that's valuable on day one. But every response a guest submits is a demand signal. We're building the foundation so that data doesn't just inform your team — eventually it drives your inventory.

Phase 1 — Available Now

The Data Layer

Guest preferences captured pre-arrival and surfaced to every department in real time. Your team knows what each guest wants before they cross the lobby threshold.

15% → 50% Minibar capture rate
48hr Lead time before arrival
0 New systems to learn
Typeform · Airtable · Zapier
Phase 2 — In Development

The Demand Layer

Aggregate preference data from all incoming guests surfaces as weekly demand forecasts. Your F&B manager sees exactly what to stock before placing orders — driven by real guest intent, not historical averages.

↓ 30% F&B over-ordering waste
↑ Margin From precision stocking
Weekly Automated prep reports
Cura Dashboard · F&B Prep Sheets
Phase 3 — The Vision

The Inventory Layer

Direct API integration with F&B inventory management systems. Guest preference data triggers automatic reorder suggestions. The loop closes — guest intent flows directly into your supply chain.

Full loop Intent → inventory → restock
API Toast · Lightspeed · MarketMan
Predictive Demand forecasting engine
F&B Inventory APIs · PMS Integration

Pilot hotels shape the roadmap.

Properties who join Phase 1 help define how Phase 2 and 3 work for their specific operation. Early partners get priority integration and locked-in pricing.

Become a Pilot Partner
The Revenue Case

The minibar isn't broken because guests don't want things.
It's broken because the wrong things are in it.

Standard Minibar
15%
of guests purchase anything from a standard, unPersonalized minibar
~$25–45 avg spend
Cura-Personalized
50%
estimated capture rate when stocked around guest preferences collected pre-arrival
~$60–90+ avg spend
2–3× revenue lift on a line item hotels already own — with zero new infrastructure
01

Personalization drives consumption

A guest who selected "Sweet tooth" and "Wind-down drinker" before arrival opens a minibar stocked with dark chocolate and a bottle of their preferred wine. That's not a minibar — that's a gift. Gifts get used.

02

The data lives in your dashboard

Every preference response flows into your Airtable dashboard before the guest arrives. F&B sees exactly what to stock. Housekeeping knows what to prepare. No guessing, no last-minute calls.

03

It compounds with every stay

A returning guest's preferences are already on file. The minibar is right on the first night, every time. That consistency is what turns a good hotel into a guest's hotel.

"We stock your room before you arrive — so everything feels intentional, nothing feels generic."
"The moment a guest feels genuinely known — not just welcomed — is when loyalty is made. Cura makes that moment possible every single arrival."
Director of Guest Experience · Boutique Resort Partner
Investment

Honest pricing.
Measurable returns.

Boutique
$299
per month · up to 50 rooms
  • Branded guest preference form
  • Airtable team dashboard
  • Zapier automation (3 workflows)
  • Onboarding call & setup
  • Email support
Get Started
Most Popular
Property
$599
per month · up to 150 rooms
  • Everything in Boutique
  • Multi-department dashboard views
  • Unlimited Zapier workflows
  • Preference analytics & trends
  • Priority support + monthly review
Get Started
Collection
Custom
multi-property or 150+ rooms
  • Everything in Property
  • Cross-property guest profiles
  • Custom PMS integrations
  • Dedicated success manager
  • SLA & white-glove onboarding
Let's Talk
Request a Demo

Ready to know your guests
before they arrive?

A 20-minute walkthrough, your property's context, and we'll show you exactly how Cura works — live, not slides.

Book a Demo hello@curatestay.com